I have been getting letters from Verizon begging me to upgrade my plan--the most recent was a few days ago and promised me a $30 credit on my next bill and no contract extension. I asked on their website via "Live Chat" if they had any information on it, since I was prescient enough to know the website was not a place to try to upgrade if I had anything out of the ordinary to do (this I learned from a previous experience with Verizon Wireless that I can't even go into right now. I don't have the energy or strength in my fingers for a story that long). No, he said, I would need to call customer service. He gave me the number.
Poor Tamra, who was unlucky enough to answer my call, walked me through the ways that my bill would change, and really ridiculous charges, etc. It was a much longer experience than it should have been, largely because my bill next month would be more expensive than my bill this month (if I hadn't gone over by about 400 minutes...) AND more expensive than the new plan, even. Poor Tamra. THAT was difficult to explain. Then I asked about the $30 credit.
"I don't have record that we mailed you a letter." Funny, since it had my phone number, name, and address on it. "Well, we outsource some of our marketing so it could be that they sent it. Was there another number on the letter?" Well, maybe, but it's at home now and I'm at work. "Well, you can call us back. We're open until 11 tonight." I don't want to upgrade without the $30 credit, Tamra, and I sure don't want to use my apparently precious minutes to call and be led through another conversational rope course about it. On a Friday night. "Well, I'm sorry-it's not that I don't believe you got the letter. You probably did. But there's no way I can give you a credit on your bill. It won't be approved."
You know what? Thanks for the vote of confidence, Tamra, but don't bother upgrading my plan. I'll just get a couple of tin cans and a rope.
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